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Press One For Customer Service…

This cartoon went through our paper today:

Phone Customer Service

I also happened across this post on the problems with phone numbers on websites.

Today we have had three customers tell us that they were surprised they got to talk to a real person.

Fifteen years ago in college I called Gateway computers and was so surprised that a person instead of a phone tree answered that I didn't know what to say.

I have always believed that customers WANT to talk to someone when they call a store, otherwise, why would they be calling? I don't know about you, but I've never called a company wanting to press more buttons on my phone.

That is why we haven't ever implemented a phone tree. If you call us during business hours, you are almost always going to get to talk to someone on our staff. If you would rather take orders from a computer telling you which buttons to press, there are plenty of other places to shop.

Sorry if our system disappoints you. We believe that “business is personal”* and plan on keeping it that way.

*Taken from this great blog.

One comment

  1. Ian,

    Thanks for the plug, Im glad to see that you take yours personal as well:)

    Im guessing that the “problems with phone numbers” link is aimed at http://www.rescuemarketing.com/blog/2007/11/15/is-your-business-easy-to-call/


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