This cartoon went through our paper today:
I also happened across this post on the problems with phone numbers on websites.
Today we have had three customers tell us that they were surprised they got to talk to a real person.
Fifteen years ago in college I called Gateway computers and was so surprised that a person instead of a phone tree answered that I didn't know what to say.
I have always believed that customers WANT to talk to someone when they call a store, otherwise, why would they be calling? I don't know about you, but I've never called a company wanting to press more buttons on my phone.
That is why we haven't ever implemented a phone tree. If you call us during business hours, you are almost always going to get to talk to someone on our staff. If you would rather take orders from a computer telling you which buttons to press, there are plenty of other places to shop.
Sorry if our system disappoints you. We believe that “business is personal”* and plan on keeping it that way.