What is it about this time of year that brings out the worst in you? Is the world REALLY going to end because the out-of-stock gift you ordered five days before Christmas won't be there on Christmas Day?
Is it really helpful to anyone for you to shout at my employees because you might have to tell someone that the gift is on the way instead of having them unwrap it on Christmas Day?
Have you ever considered that giving a really nice card with a picture of the gift inside would be acceptable and much more Christian of you than accusing my company of theft because your item hasn't arrived yet?
It also might be a good time to remember that just like you, we are not perfect and don't deserve to be rudely treated any more than you do when things don't go exactly according to plan.
Maybe this year would be a good year to start a new tradition – Epiphany gift giving.
Ian Rutherford, founder Aquinas and More Catholic Goods
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